Refund policy

Last updated: October 4, 2026

We want you to be happy with your order from Ashgrove Co. If something isn't right, here's how we'll make it right.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the item. We'll send a free replacement or issue a full refund. You won't need to send the item back.

UNOPENED RETURNS
You can return unopened items with the original safety seal intact within 30 days of delivery for a refund of the item price. Please contact us first through our contact page for return instructions. Return shipping costs are the customer's responsibility unless the return is due to our error.

OPENED ITEMS
For health and safety reasons, we can't accept returns of supplements that have been opened or have a broken safety seal, except where the item was damaged, defective or incorrect.

LOST PACKAGES
If your tracking hasn't updated or your order hasn't arrived within 15 business days of shipping, contact us and we'll help locate it or send a replacement.

REFUNDS
Once a return is received and inspected, or a damage claim is approved, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days; your bank may take additional time to post it. Items bought in a discounted bundle are refunded at the discounted price paid.

CANCELLATIONS
You can cancel an order for a full refund any time before it ships. Once an order has shipped, the return terms above apply.

CONTACT
Questions about returns or refunds? Reach us through our contact page.